Legal
Refunds & Disputes
Last updated: May 29, 2026
HospiceDefender, a product of Guildscape, LLC, is billed on a postpaid basis unless an order form states otherwise. Fees invoiced at the end of a billing period correspond to services already rendered during that period. This page explains how refunds and billing disputes are handled.
1. Refunds
Because charges are issued only after the services they cover have been delivered, invoices are generally final. If you believe an invoice does not accurately reflect the services delivered — for example, a counting, measurement, or usage-unit error — contact us within thirty (30) days of the invoice date and we will investigate and issue a correction or credit if a discrepancy is confirmed. Where a refund is warranted, it will be issued to the original payment method.
2. How to Raise a Dispute
Email support@hospicedefender.com with the invoice number and a brief description of the issue. We will acknowledge within two (2) business days and target resolution within ten (10) business days. Where a matter requires additional time, we will tell you so and provide an updated estimate. Undisputed portions of an invoice remain due on their original terms.
3. Chargebacks
A card-network chargeback is not a substitute for the dispute process above. If you believe a charge is in error, please contact us first so we can review and correct it promptly. Initiating a chargeback before using the dispute process may delay resolution and may suspend access to the Service while the chargeback is pending.
4. Contact
For any billing or dispute question, write support@hospicedefender.com.